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PHOENIX HOTEL

 

A boutique hotel encompassing the best of Japanese and Western aesthetics; your home away from home awaits nestled amidst the beautiful snow-covered Wadano Forest.

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CONCIERGE SERVICES

We have a dedicated team of local and International professionals who can assist you with all your holiday requirements, ensuring your stay with us is a seamless, memorable and exciting experience.

breakfast

COOKED A LA CARTE BREAKFAST

We provide the best breakfast in Hakuba consisting of both buffet continental and cooked a la carte with a choice of Eggs Benedict, Fresh Omelette’s, Blueberry Pancakes, Classic English Big Breakfast and more.

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COMPLIMENTARY SHUTTLE

Take advantage of our complimentary timed hotel shuttles to various ski fields daily and also a pick up and drop off on your arrival and departure at Happo Bus Terminal or Hakuba Train Station.

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MIMI’S DINING & BAR

Join us for a sensational dining experience at Mimi’s restaurant and bar featuring classic European cuisines matched with iconic wines, local game meats char-grilled to perfection and mouth-watering house-made desserts.

OUR ROOMS

 

Select from a contemporary blend of ‘East meets West’ with elegant Japanese suites or comfortable Western rooms

Compact Japanese
Compact Double
Standard Japanese
Combination Room
Superior Japanese

FACILITIES

Free WIFI

Free WIFI is available throughout the hotel enabling you to share your adventures of the day with your loved ones back home  

Mist Sauna & Onsen

Soak up the serenity in our private steam saunas and gorgeous onsen baths after an exhilarating day on the slopes.  

Lounge & Bar

Enjoy delicious signature cocktails and explore an unrivalled International wine list at the elegant hotel lounge and bar. 


Laundry Facilities

Washing and drying facilities available exclusively to hotel guests with appropriate detergents supplied free of charge. 

Free Parking

Spacious parking space right out front of the hotel for those making their way to Hakuba with own vehicle.  

Dry Room & Storage

Spacious dry room located on the ground floor exclusively for hotel guests with secure luggage storage available also. 

GUEST REVIEWS

  • Great place to stay, convenient location.Staff were very helpful and friendly.Would defiantly stay here again. Dined in the restaurant on our first night ‘Awesome’ breakfasts were good too. Thanks for making our stay wonderful.

    Jackie
  • My fiance and I had a fantastic time in Hakuba, helped hugely by Sally and the team at the Phoenix. The resort has a few intricacies and isn’t easy to navigate if you don’t know what you’re doing. The phoenix team helped with everything from hire, transfers and restaurants and made the language barrier no barrier at all.

    John
  • I spent two nights at the Phoenix with my two teenage kids. Sally and her team are very professional, nothing is too much trouble and they were very helpful in sorting a few of our logistic problems. Great restaurant, food was fantastic.

    Pat

GUEST SERVICES

DAY TOURS

All those visiting Nagano has heard of the famed Snow Monkeys of Jigokudani National Park which are a must-see whilst here in Hakuba. We can assist with organizing day tours such as these and other cultural tours and activities whilst you stay with us for the ultimate Japanese snow holiday experience.

YES PLEASE

 

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AIRPORT TRANSFERS

Organizing your transfers to Hakuba may seem like a challenge especially for those visiting for the first time. Let us assist whether it be a direct airport transfer, a private taxi service exclusively for your group or simply information to ensure a smooth and enjoyable trip here.

YES PLEASE

 

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EQUIPMENT HIRE

We are fortunate in Hakuba to have a number of fantastic ski and snowboard shops with a wide selection of choices for all requirements. We work with the best rental supplier in the valley so you can rest assured of the latest equipment fitted by industry professionals who know what gear is best suited to Japanese conditions.

YES PLEASE

 

Baby Sitting

BABY SITTING

Are you looking for a day on the slopes without the children or a relaxing evening out with just your partner? We can assist with arranging English-speaking certified babysitters giving you peace of mind your children are in good hands and enabling you to make the most of your Hakuba holiday.

YES PLEASE

restaurants

SKI SCHOOL

No matter your level of experience on the snow, we can assist you with arranging or recommending the best ski school, instructor or guide suited to your specific needs so you can make the most of your holiday here in Japan’s powder heaven.

YES PLEASE

onsens

MASSAGE

No matter your level of experience on the snow, we can assist you with arranging or recommending the best ski school, instructor or guide suited to your specific needs so you can make the most of your holiday here in Japan’s powder heaven.

YES PLEASE

LOCATION

Located in Hakuba’s premier district with lift points and valley shuttles only minutes away and a myriad of great shops, restaurants and bars within walking distance!

 

Hakuba Valley Shuttle bus stop in front of Tokyu Hotel – 2 mins walk

Evergreen Ski School Shuttle pickup in front of Chalets – 2 mins walk

Happo One Mountain: Kokusai Slope – 1 min by car, Sakka Slope – 3 mins by car, and Main Gondola – 5 mins by car

Happo Information Centre / Bus Terminal / International ATM machine – 5 mins by car

Highly recommended rental shop Rhythm Snow Sports – 5 mins walk

Myriad of fantastic local restaurants, bars and shops within walking distance

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