A boutique hotel encompassing Japanese and Western aesthetics; your home away from home awaits nestled amidst the beautiful snow-covered Wadano Forest.
We have a dedicated team of local and international professionals who can assist you with all your holiday requirements, ensuring your stay with us is a seamless, exciting, and memorable experience.
À LA CARTE BREAKFAST
We provide the best breakfast in Hakuba consisting of both buffet continental and cooked a la carte with a choice of Eggs Benedict, Blueberry Pancakes, Italian or Japanese Breakfast, French Toast, a Classic English Big Breakfast and more.
Take advantage of our complimentary scheduled Phoenix Hotel shuttles to Happo One and Iimori, and also a pick up and drop off on your arrival and departure at Happo Bus Terminal, Hakuba Train Station or Hakuba Base Camp.
MIMI’S RESTAURANT & BAR
Join us for a sensational dining experience at Mimi’s Restaurant & Bar featuring classic European cuisines matched with iconic wines, local game meats char-grilled to perfection and mouth-watering house-made desserts.
Select from a contemporary blend of ‘East meets West’ with Japanese tatami rooms or comfortable Western rooms.
Take advantage of our complimentary facilities to ensure your stay is both comfortable and memorable.
Free WiFi is available throughout the hotel enabling you to share your adventures of the day with your loved ones back home.
Mist Sauna & Onsen-style Baths
Unwind and ease your muscles in our steam saunas and onsen-style baths after an exhilarating day on the slopes.
Lounge & Bar
Enjoy delicious signature cocktails and explore an unrivalled international wine list at the elegant hotel lounge and bar.
Washing and drying facilities are available to hotel guests with detergents supplied free of charge.
Ample parking space in front of the hotel for those making their way to Hakuba with their own vehicle.
Dry Room & Storage
Dry room located on the ground floor for hotel guests, with luggage storage available also.
Great place to stay, convenient location.Staff were very helpful and friendly. Would definitely stay here again. Dined in the restaurant on our first night ‘Awesome’ breakfasts were good too. Thanks for making our stay wonderful.Jackie
My fiance and I had a fantastic time in Hakuba, helped hugely by Sally and the team at the Phoenix. The resort has a few intricacies and isn’t easy to navigate if you don’t know what you’re doing. The phoenix team helped with everything from hire, transfers and restaurants and made the language barrier no barrier at all.John
I spent two nights at the Phoenix with my two teenage kids. Sally and her team are very professional, nothing is too much trouble and they were very helpful in sorting a few of our logistic problems. Great restaurant, food was fantastic.Pat
All those visiting Nagano have heard of the famed Snow Monkeys of Jigokudani National Park which are a must-see whilst here in Hakuba. We can assist with organizing a Snow Monkeys day tour as well as other cultural tours and activities such as a Sake Brewery Tour whilst you stay with us for the ultimate Japanese snow holiday experience.
Organizing your transfers to Hakuba may seem like a challenge especially for first-time visitors. Our experienced team can help you plan your journey and connect you to the relevant transfer service whether it be a direct airport transfer, a private taxi service exclusively for your group, or information on taking public transport and the Shinkansens (bullet trains)!
We are fortunate in Hakuba to have a number of fantastic ski and snowboard shops with a wide selection of choices for all requirements. We work with the best rental suppliers in the valley so you can pack light and let the industry professionals fit you out in the latest equipment best suited to Japanese conditions.
Are you looking for a day on the slopes without the children or a relaxing evening out with just your partner? We can assist with arranging English-speaking certified babysitters giving you peace of mind your children are in good hands and enabling you to make the most of your Hakuba holiday.
No matter your level of experience on the snow, we can assist you with arranging or recommending the best ski school, instructor or guide suited to your specific needs so you can make the most of your skiing here in Japan’s powder heaven.
Spoil yourself with a massage in the comfort of your room with ‘La Couleur’. The ladies are renowned for the perfect massage whether it be an invigorating deep tissue or soothing aromatherapy.