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PHOENIX HOTEL

A boutique hotel encompassing the best of Japanese and Western aesthetics; your home away from home awaits nestled amidst the beautiful snow-covered Wadano Forest.

bell concierge desk

CONCIERGE SERVICES

We have a dedicated team of local and International professionals who can assist you with all your holiday requirements, ensuring your stay with us is a seamless, memorable and exciting experience.

breakfast

A LA CARTE BREAKFAST

We provide the best breakfast in Hakuba consisting of both buffet continental and cooked a la carte with a choice of Eggs Benedict, Fresh Omelette’s, Blueberry Pancakes, Classic English Big Breakfast and more.

shuttle

COMPLIMENTARY SHUTTLE

Take advantage of our complimentary timed hotel shuttles to various ski fields daily and also a pick up and drop off on your arrival and departure at Happo Bus Terminal or Hakuba Train Station.

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MIMI’S DINING & BAR

Join us for a sensational dining experience at Mimi’s restaurant and bar featuring classic European cuisines matched with iconic wines, local game meats char-grilled to perfection and mouth-watering house-made desserts.

OUR ROOMS

Select from a contemporary blend of ‘East meets West’ with elegant Japanese suites or comfortable Western rooms.

Compact Japanese
Compact Double
Standard Japanese Twin
Combination Room
Superior Japanese Triple / Quad

FACILITIES

Take advantage of our complimentary facilities to ensure your stay is both comfortable and memorable.

Free WiFi

Free WiFi is available throughout the hotel enabling you to share your adventures of the day with your loved ones back home. 

Mist Sauna & Onsen-style Baths

 Unwind and ease your muscles in our steam saunas and onsen-style baths after an exhilarating day on the slopes.  

Lounge & Bar

Enjoy delicious signature cocktails and explore an unrivaled international wine list at the elegant hotel lounge and bar. 


Laundry Facilities

Washing and drying facilities are available to hotel guests with detergents supplied free of charge. 

Free Parking

Ample parking space in front of the hotel for those making their way to Hakuba with their own vehicle.  

Dry Room & Storage

Dry room located on the ground floor for hotel guests, with luggage storage available also. 

GUEST REVIEWS

  • Great place to stay, convenient location. Staff were very helpful and friendly. Would definitely stay here again. Dined in the restaurant on our first night ‘Awesome’ breakfasts were good too. Thanks for making our stay wonderful.

    Jackie
  • My fiance and I had a fantastic time in Hakuba, helped hugely by Sally and the team at the Phoenix. The resort has a few intricacies and isn’t easy to navigate if you don’t know what you’re doing. The phoenix team helped with everything from hire, transfers and restaurants and made the language barrier no barrier at all.

    John
  • I spent two nights at the Phoenix with my two teenage kids. Sally and her team are very professional, nothing is too much trouble and they were very helpful in sorting a few of our logistic problems. Great restaurant, food was fantastic.

    Pat

GUEST SERVICES

DAY TOURS

All those visiting Nagano has heard of the famed Snow Monkeys of Jigokudani National Park which are a must-see whilst here in Hakuba. We can assist with organizing day tours such as these and other cultural tours and activities whilst you stay with us for the ultimate Japanese snow holiday experience.

airport_transfers

AIRPORT TRANSFERS

Organizing your transfers to Hakuba may seem like a challenge especially for those visiting for the first time. Let us assist whether it be a direct airport transfer, a private taxi service exclusively for your group or simply information to ensure a smooth and enjoyable trip here.

 

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EQUIPMENT HIRE

We are fortunate in Hakuba to have a number of fantastic ski and snowboard shops with a wide selection of choices for all requirements. We work with the best rental supplier in the valley so you can rest assured of the latest equipment fitted by industry professionals who know what gear is best suited to Japanese conditions.

 

Baby Sitting

BABY SITTING

Are you looking for a day on the slopes without the children or a relaxing evening out with just your partner? We can assist with arranging English-speaking certified babysitters giving you peace of mind your children are in good hands and enabling you to make the most of your Hakuba holiday.

 

restaurants

SKI SCHOOL

No matter your level of experience on the snow, we can assist you with arranging or recommending the best ski school, instructor or guide suited to your specific needs so you can make the most of your holiday here in Japan’s powder heaven.

 

onsens

MASSAGE

Spoil yourself with a massage in the comfort of your room with ‘La Couleur’. The ladies are renowned for the perfect massage whether it be an invigorating deep tissue or soothing aromatherapy.

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LOCATION

Located in Hakuba’s premier district with lift points and valley shuttles only minutes away and local shops, restaurants and bars within walking distance!

 

Hakuba Valley Shuttle bus stop in front of Tokyu Hotel – 100m

Evergreen Ski School Shuttle pickup in front of Maki Cottage – 100m

Happo One Mountain: Kokusai Slope – 600 m, Sakka Slope – 1km, and Main Gondola – 1km

Happo Information Centre / Bus Terminal / International ATM machine – 700m

Highly recommended rental shop Rhythm Snow Sports – 400m